The Competitor SWOT is a simple way to evaluate your strengths and weaknesses relative to a specified competitor and inform appropriate action you should take to close any performance gaps.


To build a high performance culture, your culture needs to ‘mirror’ customer needs and behavioural patterns. There are 10 factors that shape culture. These operate at
different levels of consciousness. 3 operate at a conscious level. 6 operate at a subconscious and unconscious level. Communication operates across all levels of consciousness.


The better you know and understand what customers need, the more effectively you can deliver it. It is also important for everyone to have the
same perspective. This 5 step approach assists you to identify the customer’s primary motivating factors, build a profile that describes the customer’s behavioural patterns, identify critical service issues, and develop an action plan.


This framework assists you to elicit implicit and explicit assumptions about your customers and develop an assessment of their needs.


We define a competence as a set of related skills or capabilities that an organisation uses to create value. Core competences are those sets of skills or capabilities that represent ‘cost of entry’ i.e. they are needed just to be able to ‘play the game’. Distinctive competences are the things that an organisation does better than their competitors or does uniquely that
distinguish or differentiate them from the ‘pack’. This is the source of current and future competitive advantage. Using this framework will assist you to identify the distinctive competences you have and need to acquire to develop or sustain your competitive advantage.


Culture can be defined as “the way we do things around here”. Culture acts as the “glue‟ that holds things together, making it capable of accomplishing what an individual cannot. Culture reflects the capabilities that the organisation needs to “play the game”.

This framework will assist you to define, describe and subjectively assess your organisation’s overall culture together with sub-cultures (if any).


What is your natural leadership style? You can quickly assess your dominant leadership style by examining the leadership characteristics contained in the Leadership Style Quick Diagnostic.


Executives often get caught in the activity trap. They work hard
but are not effective. Ansoff originally developed a matrix to assist executives to focus on what is important rather than being drawn by the tyranny of the urgent. Use the Critical Issues Prioritisation Matrix to improve your time management and focus. You will see an immediate improvement in your resuts.


James M. Kouzes and Barry Z. Posner developed 5 practices and 10 principles of Leadership that represents the synthesis of the overwhelming majority of the research in the leadership arena.


Test the level of your Strategic Thinking by responding to 20 yes/no questions and immediately scoring your results