The Strategy Workshop

Module 1: Operating Environment Module - Dealing with turbulence and uncertainty

This module provides tools and techniques to assess and respond to a continually changing and increasingly competitive market environment and covers the following topics:

• Environmental scanning
• Competitor intelligence
• Industry and competitor analysis
• Scenario planning

Module 2: Customer Module – Aligning service delivery with customer needs

This module deals with the alignment of the organisation with its customers and stakeholders. It covers the following topics:

• Identifying customer needs and predicting buying behaviour
• Understanding customer service requirements within and between segments
• Aligning service capabilities with customer needs
• Developing a compelling value proposition

Module 3: Strategy Module – Winning in a competitive environment

This module deals with choosing the most effective strategic response to the environment and covers the following topics:

• Understanding competitive dynamics
• Identifying your competitive advantage and distinctiveness
• Developing a compelling vision that engages the hearts and minds of your people
• Positioning the organisation for ongoing success

Module 4: Culture Module – Creating organisational change

This module deals with developing an appropriate culture to give the organisation the capability needed to implement its chosen strategies. It covers the following topics:

• Making the distinction between culture and climate
• Diagnosing organisational culture
• Identifying the most powerful levers for change
• Leading appropriate sustainable cultural change

Module 5: Leadership Module – Effective approaches to shaping organisations

This module deals with shaping the most effective approaches to leadership at all levels and building high performance teams. It overlays with MBTI®, Belbin, Florence Littauer’s Framework, Quinn’s Competing Values Matrix, Hermann’s Whole Brain Model, DISC and TMS.

It covers the following topics:

• Identifying the ideal leadership approach
• Understanding the impact of existing leadership behaviours
• Selecting and applying the most appropriate situational responses
• Identifying and nurturing critical elements of team behaviour

Module 6: Taking Action Module – From vision to reality

This module deals with developing strategic and business level plans that facilitate implementation of a chosen strategic response.

It covers the following topics:

• Providing an easy and effective ongoing planning process
• Developing plans that make a difference
• Achieving employee buy-in and accountability for performance
• Managing the journey from vision to reality