To build a high performance culture, your culture needs to ‘mirror’ customer needs and behavioural patterns. There are 10 factors that shape culture. These operate at different levels of consciousness. 3 operate at a conscious level. 6 operate at a subconscious and unconscious level. Communication operates across all levels of consciousness.
Cultural Enablers and Inhibitors
Framework to Describe your Culture
Culture can be defined as “the way we do things around here”. Culture acts as the “glue‟ that holds things together, making it capable of accomplishing what an individual cannot. Culture reflects the capabilities that the organisation needs to “play the game”.
This framework will assist you to define, describe and subjectively assess your organisation’s overall culture together with sub-cultures (if any).
Developing a Customer Focused Culture
To build a high performance culture, your culture needs to ‘mirror’ customer needs and behavioural patterns. You will need to answer the 6 questions with absolute honesty before you can identify what to do
to improve your ability to consistently outperform your rivals.